English
Shipping policy
It's
important to start by clarifying to customers that your order processing times
are separate from the shipping times they see at checkout.
All
orders are processed within 3 to 7 business days (excluding weekends and
holidays) after receiving your order confirmation email. You will receive
another notification when your order has shipped.
Include
any other pertinent information towards the beginning, such as potential delays
due to a high volume of orders or postal service problems that are outside of
your control.
Domestic
Shipping Rates and Estimates
For
calculated shipping rates: Shipping
charges for your order will be calculated and displayed at checkout.
For
simple flat rate shipping: We offer $X flat
rate shipping to [list countries].
You
can also emphasize any free shipping thresholds you offer (e.g. free shipping
for orders over $75). For multiple shipping options, you can list carrier
options, prices, and delivery times in a table.
|
Shipping option |
Estimated delivery time |
Price |
|
Option 1 |
7 to 20 business days |
Free |
|
Option 2 |
7 to 15 business days |
Free |
|
Option 3 |
7 to 10 business days |
Free |
Local
delivery
If
you offer local delivery or in-store pickup to customers in your area, you can
dedicate a section of your shipping policy page to explain the process or
create a separate shipping page specifically for local customers.
Free
local delivery is available for orders over
X within [area of coverage]. For orders under X, we charge
country for local delivery.
Deliveries
are made from [delivery hours] on [available days]. We will contact you via
text message with the phone number you provided at checkout to notify you on
the day of our arrival.
You
can list out the ZIP/postal codes you service and/or consider embedding a map
here so customers can easily see if they are within your local delivery range.
In-store
pickup
You
can skip the shipping fees with free local pickup at [list the locations where
in-store pickup is available]. After placing your order and selecting local
pickup at checkout, your order will be prepared and ready for pick up within X
to X business days. We will send you an email when your order is ready along
with instructions.
Our
in-store pickup hours are [store hours] on [available days of the week]. Please
have your order confirmation email with you when you come.
International
Shipping
We
offer international shipping to the following countries: [list of countries].
If
relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries].
If
you’re using calculated shipping rates: Shipping
charges for your order will be calculated and displayed at checkout.
If
you offer multiple international shipping options, you can list them in a table
as well. You can include broader delivery timelines (e.g. 8 to 20 days) for
international shipping since expectations can vary greatly depending on the
destination.
|
Shipping option |
Estimated delivery time |
Price |
|
Option 1 |
7 to 20 business days |
free |
|
Option 2 |
7 to 15 business days |
free |
|
Option 3 |
7 to 10 business days |
free |
Your
order may be subject to import duties and taxes (including VAT), which are
incurred once a shipment reaches your destination country. [Your Company] is
not responsible for these charges if they are applied and are your
responsibility as the customer.
